Terms & Conditions
Terms and Conditions – from March 2016. Last Updated 14 November 2020
1) Booking Your Date with Thymekitchen Spit Braai.
a) All event bookings must be confirmed in writing by the Client. A non-refundable deposit is required to secure Thymekitchen Spit Braai for the date of your event.
b) All bookings are subject to minimum guest numbers (final guest count can not be more than 10% less than initial guest count), these will be confirmed in writing by Thymekitchen Spit Braai to the Clients.
2) Deposit
a) A non refundable deposit figure will be provided to the Client in writing by Thymekitchen Spit Braai once your booking request is received.
b) This deposit will be deducted from the total event costs which will be issued to the Client no later than 10 working days prior to the event (please see our Payment terms below).
c) Payment methods available include bank transfer.
3) Booking Confirmation
a) Once the Clients deposit has been received a receipt will be issued by Thymekitchen Spit Braai together with a formal confirmation letter which will include your draft menu, event summary and estimated costs based on the number of guests and selections made by the Client at this time.
4) Variations to the Price
a) All bookings are subject to minimum guest numbers which will be confirmed by Thymekitchen Spit Braai at the time of booking.
b) Where children are attending – if over 10 years of age they are payable at the same rate as adults, if under 10 years of ages they are chargeable at half the adult price (subject to minimum numbers mentioned above). Children under 3 years will be free of charge. Any variation to menu selections for children must be discussed with Thymekitchen Spit Braai as soon as possible to our menus to be revised accordingly.
5) Payment of Total Event Costs Prior to Event
a) Payment in full is required for all catering services to be provided by Thymekitchen Spit Braai prior to the event. Final guest numbers must be confirmed to Thymekitchen Spit Braai no later than 5 working days prior to the event.
b) The information provided at this point will be used to produce your total event cost invoice, arrange staff and co-ordinate with your venue. Once our invoice is received by the Client payment must be received no later than 48 hours before the event.
c) Should Thymekitchen Spit Braai be advised of any changes to event requirements (including the reduction of guest numbers) at a date less than 5 working days prior to the event, Thymekitchen Spit Braai reserve the right to accept these changes and reduce our invoice value, however should increases occur due to additions once full payment have been received Thymekitchen Spit Braai will raise an additional invoice following the event for these guests or extras food needed, payment will then be due for immediate settlement by the Client.
6) Cancellation Charges
a) In the unfortunate event of a booking having to be cancelled confirmed in writing will be needed by the Client. Your deposit will be retained and the following charges will be incurred
I) Cancellation received within 120 days of event – 50% of total event cost
ii) Cancellation received within 30 days of event – 100% of the total event cost
iii) Cancellation Due to Covid Lockdown - Postponement will be allowed for 12 months ONLY if your entire invoice has been paid in full 48 hours before your initial function date.
b) The total event cost will be based on the numbers of guests scheduled, at the agreed price per head.
c) Any additional costs incurred by Thymekitchen Spit Braai in preparation of the event up until the time of cancellation will be charged to the Client. This is to cover any losses caused to Thymekitchen Spit Braai for administration costs, travel, supplies etc. and will be discussed fully in event of cancellation.
7) Dietary Requirements and Allergies
a) Thymekitchen Spit Braai will endeavour to provide suitable adaptions to the Clients menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance (no less than 10 working days prior to the event).
8) Clients Food and Drinks
a) We accept no liability for any food supplied to the Client by another caterer (or food products suppliers by the Client themselves) in additional to those arranged by Thymekitchen Spit Braai.
9) Client’s use of Thymekitchen Spit Braai`s Property and Clients Personal Property or Gifts
a) The Client agrees to pay for any loss or damage to any equipment, crockery, cutlery or glassware supplied by Thymekitchen Spit Braai for the event, including any issues caused by the Client guests.
b) The use of candles by the Client for centre pieces or decoration where Thymekitchen Spit Braai have supplied table linen is strictly prohibited.
c) Any damaged linen as a result of the use of felt tip pens will result in an additional charge payable by the Client after the event (a separate area for colouring can be arranged with suitable table coverings, please ask for details)
d) Thymekitchen Spit Braai will not be held responsible for the theft, lost or damage to any personal effects of the Client or gifts brought onto premises by the Client guests.
10) Liability of Thymekitchen Spit Braai
a) Thymekitchen Spit Braai accept no liability under any claim whatsoever arising (be it by negligence or otherwise) for any loss over the figure of the existing Thymekitchen Spit Braai Public Liability Limit of Indemnity. Note that this figure which may change from time to time, is available upon request together with a copy of our Certificate.
11) Force Majeure
a) Thymekitchen spit Braai shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond Thymekitchen Spit Braai`s control and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.
Thymekitchen Spit Braai reserve the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions which are available on request or printable via our website.
12) Vouchers
a) All vouchers are to be booked 30 days in advance
b) Vouchers are valid for 3 months (90 days) from purchase date.
Social media competition Terms and Conditions
by Thymekitchen (Pty)Ltd | Jul 17, 2018
The promoter is: ThymekitchenL(Pty)Ltd whose registered office is at 15 Murray Street, Goodwood.
The competition is open to residents of Western Cape and within a 100km radius except employees of Thymekitchen (Pty)Ltd and their close relatives and anyone otherwise connected with the organisation.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
Route to entry for the competition and details of how to enter are via https://www.facebook.com/thymekitchenspitbraai
Only one entry will be accepted per person per required action as stated on Facebook eg. By commenting more than once still only gives you one entry. Multiple entries from the same person will be disqualified.
Closing date for entry will be stipulated on our facebook post. After this date the no further entries to the competition will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
The rules of the competition and how to enter will be put out on our facebook post.
Minimum Entries in order for the draw to take place is 500 entries, should we not receive 500 or more entries before the closing date the competition draw will not take place.
10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
12. The prizes will be included on our facebook post.
The prizes are not transferable.
13. Winners will be chosen:
13.1 At random by software, from all entries received and verified by Promoter and or its agents.
14. The winners name will be published on our facebook page and needs to contact us within 14 days with a valid email address so we can send the voucher via email. If the winner does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
15. The promoter will notify the winner when and where the prize can be delivered subject that the date is available.
16. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
17. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current African data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
21. Entry into the competition will be deemed as acceptance of these terms and conditions.
22. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to ThymekitchenL(Pty)Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at [https://www.thymekitchen.co.za/privacy-policy.
Some additional Terms and Conditions which you might wish to include if relevant:
Thymekitchen`s‘s decision as to those able to take part and selection of winners is final. No correspondence relating to the competition will be entered into.
Thymekitchen shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
Thymekitchen also reserves the right to cancel the competition if circumstances arise outside of its control aswell as if the required engagement paramaters are not met. .
23. Online Store Return Policy
a) Due to the nature of our business we do not provide a return policy.